Refund & Return Policy

Effective Date: March 23, 2026

RETURN & REFUND POLICY

At Peincipal, we take immense pride in the craftsmanship of our women's dresses. If your boutique piece doesn't perfectly match your silhouette or style, we are here to ensure a graceful return process.

40 DAYS

Return Window

NO FEES

Zero Restocking

SECURE

Trackable Return

ORIGINAL

Payment Method

1. Return Eligibility

To be eligible for a return, your dress must remain in the exquisite condition it was received:

Pristine State: The dress must be unworn, unwashed, and free of any perfumes, makeup stains, or alterations.
Original Tags: All designer tags and security seals must remain attached and intact.
Fabric Protection: Delicate materials like silk, lace, or chiffon must be handled with care to avoid snags.
Final Sale: Items marked as "Final Sale" or personalized evening gowns are non-returnable.

GARMENT CARE ALERT: Please ship all returns in a sturdy box. Do not use soft mailers for structured gowns, as crushing the fabric or boning may lead to a rejected refund.

2. How to Return

Step 1: Email support@peincipal.com with your order number to receive a Return Authorization (RA).

Step 2: Securely package the dress in its original box with all protective tissue paper. Write your RA number clearly on the exterior.

Step 3: Ship via a trackable service (USPS, FedEx, or UPS) to our atelier:

Peincipal Returns
8442 Noble Ave, North Hills, CA 91343, USA

3. Refunds & Processing

Once our quality control team inspects your return (within 3-5 business days), we will notify you of the approval status.

Approved refunds are credited to your original payment method within 7-10 business days. Please note that original shipping costs are non-refundable.